FAQ

Your questions about deposits, withdrawals and bonuses at my baji
answered

From withdrawal rules to bonus terms, deposit methods and account security — find answers here to the questions players ask most.

Whether you are new to my baji or a returning member — getting stuck on a deposit, not understanding bonus wagering, or seeing a withdrawal pending — these are questions everyone has. Below we have detailed answers on four topics: withdrawals, bonus terms, deposit questions and account security. Before playing at my baji's casino or slot games, going through this page once can help you avoid many common issues.

How to withdraw money


Yes, withdrawals at my baji are available 7 days a week, 24 hours a day. Whether it is night or a public holiday — a request made at any time will be processed. It usually takes between 15 minutes and 2 hours for the money to arrive. Bank transfers may sometimes take a little longer due to the bank's own processing procedures.

Yes, for security reasons my baji only sends money to a mobile banking or bank account that is registered in your own name. Withdrawals to a bKash, Nagad or Rocket number in someone else's name are not approved. This is done to protect your account so that no third party can take your winnings.

It is normal for a withdrawal request to show "Pending" for a short time after submission — this is part of the verification process. It is usually completed within 15 minutes to 2 hours. If it takes longer, contact my baji's support team via live chat and provide your transaction ID. If your account verification is still outstanding, you may need to complete that first.

You must meet the wagering requirement before withdrawing winnings from a bonus. For example: on a ৳1,000 deposit you receive ৳2,000 as a 200% welcome bonus — the wagering on this bonus will be ৳2,000 × 15 = ৳30,000. That means you must place a total of ৳30,000 in bets before the bonus money can be withdrawn. The withdraw button will become active only after the requirement is met.

The minimum withdrawal amount at my baji is ৳500. Withdrawal requests below this amount are not accepted. bKash, Nagad, Rocket or bank transfer — this limit is the same for all methods. The withdraw button will become active once your balance is ৳500 or more.

You can withdraw via standard bank transfer at my baji. Dutch-Bangla Bank, Islami Bank, BRAC Bank, Trust Bank and other major commercial banks in Bangladesh are generally supported. Your bank account name must match your my baji account name, and you must provide the correct account number and routing details.

Bonus terms


No, the 200% welcome bonus at my baji can be claimed only once per member — at the time of the first deposit. If the same person tries to claim the bonus by opening multiple accounts, it is considered a rule violation and both accounts may be suspended. Read the details on the terms and conditions page.

Yes, in some cases it may be possible to cancel a bonus after it has been activated — however, the bonus amount and any winnings earned from it will be removed. If you want to cancel a bonus, contact my baji's live support. It is a good idea to read the terms carefully before cancelling.

Wagering is calculated on the bonus amount — not on the deposit. Example: if you deposit ৳15,200, you get a maximum bonus of ৳15,000 at 200%, making your balance ৳30,200. The wagering requirement on this bonus will be ৳15,000 × 15 = ৳2,25,000. Each bet amount is deducted from the wagering meter until the target is met.

Yes, every bonus at my baji has an expiry period. If the wagering requirement is not met within that period, the bonus expires automatically and any winnings from that bonus may also be cancelled. Make sure to check the expiry terms before claiming a bonus.

Slot games generally count fully toward wagering. Live casino games such as Baccarat, Roulette, or Teen Patti may count partially. Sports bets usually depend on the type of bonus. The terms of each offer specify how much each game counts — read them before taking a bonus.

my baji offers a weekly deposit reward bonus of 50% on your deposit, up to ৳10,000. The wagering requirement is 18 times the bonus and the minimum deposit is ৳500. Example: on a ৳2,000 deposit the bonus is ৳1,000, and the wagering requirement will be ৳1,000 × 18 = ৳18,000. You can claim this offer by making a deposit on any one day each week.

Deposit Questions


After logging in, go to the "Deposit" section and select Nagad as the payment method. Send the payment from Nagad to the designated number and submit the transaction ID. Your balance will be added within a few minutes. The minimum deposit is ৳500. After logging in to my baji, you can easily find the payment page.

When depositing via bKash, first make sure the amount is at least ৳500 or more. Send to the correct merchant number and save the reference number or transaction ID. After payment, do not forget to enter the ID in the my baji deposit form. If you face any issue, you can get help through live chat.

The minimum deposit at my baji is ৳500 for all payment methods. Once you deposit this amount, you can play slot games. To receive the Slots Festival bonus you also need to deposit a minimum of ৳500, where you can get a bonus of up to 30%, up to a maximum of ৳7,500.

my baji does not charge any processing fee on deposits from its side. However, your bKash, Nagad, or Rocket account may be subject to the respective mobile banking provider's own charges for the transaction — this is according to that provider's rules.

my baji currently supports deposits through four payment methods: bKash, Nagad, Rocket, and bank transfer. The minimum deposit is ৳500 for all methods. These methods can be used easily from any mobile device in Bangladesh, from the comfort of your home.

Yes, you can deposit at my baji using Rocket (Dutch-Bangla Mobile Banking). The process is the same as the others — select Rocket from the payment page, send the payment to the designated number, and confirm with the transaction ID. The minimum amount is ৳500.

Security & Privacy


A strong password should be at least 12 characters long, combining uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Avoid easy passwords like your own name, date of birth, or "123456". Do not use the same password for your my baji account that you use on any other site.

If you suspect anything, contact my baji live chat immediately and request a temporary suspension of your account. Then change your password and also change your bKash/Nagad PIN. Review your login history. If a login from an unknown device is detected, report it. You will find more security tips on the Responsible Gaming page.

my baji uses SSL encryption, which keeps your personal information and payment data secure. When accessing the site, if you see "https" and a padlock icon in the browser address bar, the connection is safe. To learn more about our privacy policy, visit the Privacy Policy page.

Phishing sites often look just like the real site. Stay alert: always verify the correct URL in your browser address bar. Avoid clicking links that come through social media or unfamiliar messages. my baji will never ask for your password by email or SMS — any such message is a scam. If in doubt, ask directly through live chat.

Never. No my baji staff member or representative will ever ask for your OTP, bKash PIN, Nagad PIN, or password — for any reason whatsoever. If anyone asks for these, they are a fraudster. Sharing this information with anyone puts both your account and your money at risk. Report any suspicious contact to support.

Public Wi-Fi networks (such as free Wi-Fi at cafes or shopping malls) are generally less secure. Use your own mobile data if possible. If you must use a public network, make sure to log out after you are done and do not save your password in the browser.

Still have questions?

Our support team is always ready for you — get help in Bengali.

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Get Support directly

If you have any issue beyond the questions on this page, my baji's support team is available seven days a week, 24 hours a day, to help in both Bengali and English.

Live Chat

Click the chat icon at the bottom right of the site. Write in Bengali — you will get a quick reply. Service is available 24/7.

Email Support

You can send detailed questions by email: [email protected] — you can write in either Bengali or English.

A reminder to all players: you must be 21 or older to open an account and play at my baji.