my baji Privacy Policy

1. Introduction and Applicability

my baji is an online betting and casino platform serving users in Bangladesh. This Privacy Policy ("Policy") explains how my baji processes personal information through its website, mobile app, and related services.

This policy applies to all individuals who use my baji's services — both registered members and unregistered visitors. By accessing the platform or creating an account, you are considered to have accepted the terms of this policy.

my baji provides services only to individuals aged 21 and above. We do not knowingly collect information from minors. If any person creates an account in violation of the age limit, that account will be closed and the collected information will be deleted.

2. What Information Is Collected

my baji may collect the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth
• Mobile number and email address
• National ID number or passport number (for identity verification)
• Residential address

2.2 Financial Information

• Details of deposit and withdrawal transactions
• Records of payments made via bKash, Nagad, Rocket, or bank transfer
• Wallet number or partial bank account details (full card numbers are not stored)

2.3 Activity and Technical Information

• Login time, date, and IP address
• Browser type and operating system
• Gaming activity history (bet amounts, win/loss records)
• Information obtained from cookies and similar tracking technologies

2.4 Communication Information

• Records of conversations with the support team via live chat or email
• Content of complaints or requests

3. Purpose of Information Use

my baji uses collected information for the following specific purposes:

• To create, verify, and manage accounts
• To process deposit and withdrawal transactions
• To prevent fraud, money laundering, and unauthorized access
• To provide bonuses, promotions, and VIP benefits
• To provide customer support via live chat and email
• To improve platform performance and security
• To monitor user behavior in line with the Responsible Gaming Policy and take protective measures where necessary
• To fulfill legal obligations

my baji does not sell personal information to third parties. Only the necessary information is shared with technical partners essential for providing services, and strict confidentiality agreements are in place in such cases.

4. Information Sharing and Third Parties

my baji shares information with third parties only in the specific circumstances listed below:

4.1 Payment Processors

Transaction information is shared with the relevant payment service providers to complete transactions via bKash, Nagad, Rocket, or bank transfer. This information is used solely for the purpose of completing the transaction.

4.2 Technology and Software Partners

Game providers (such as Pragmatic Play, PG Soft, JILI, Evolution, Spribe), security services, and cloud infrastructure partners may use limited technical information. All such partners operate under confidentiality agreements.

4.3 Legal Obligations

Information may be disclosed in response to a legal order from a competent authority or in the context of a fraud investigation. Such disclosure will occur only when legally required.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the my baji website and app. These are necessary for the normal functioning of the platform.

5.1 Essential Cookies

These cookies are used to maintain login sessions, perform security checks, and temporarily retain form data. Disabling them may disrupt core site functionality.

5.2 Analytics Cookies

Statistics are collected to understand which parts of the site users visit most. This information is analyzed in aggregate and is not used to identify any individual.

5.3 Cookie Control

Cookies can be controlled or deleted from your browser settings. However, disabling essential cookies may cause issues with login or transactions.

6. Data Security Measures

my baji takes industry-standard technical and organizational measures to keep your information secure:

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords are stored in encrypted form — never in plain text
• Access to sensitive information is restricted to authorized staff only
• Regular security audits are conducted
• Firewalls and access logging are active at the server level

However, no transmission of information over the internet is completely secure. Even though my baji takes every possible security measure, 100% protection against unauthorized access cannot be guaranteed. In the event of a security breach, my baji will promptly notify affected members.

7. Data Retention Period

my baji retains personal information only for as long as necessary. All information is retained while the account is active.

Even after an account is closed, information may be retained for the following reasons:

• To fulfill legal obligations (including anti-money laundering laws)
• For dispute resolution or claims processing
• For fraud prevention purposes

Once these purposes are fulfilled, information is securely deleted or transformed so that the individual can no longer be identified.

8. User Rights

Every member with an account at my baji has the following rights:

8.1 Right to Access Information

You may request a copy of the information my baji holds about you. This request can be made through the support team.

8.2 Right to Correct Information

If your account contains incorrect or outdated information, you may request a correction. Additional proof may be required for corrections to KYC-verified information.

8.3 Right to Delete Information

In certain circumstances you may request deletion of your information. However, where there are legal obligations or active disputes, this request may not be fully fulfilled.

8.4 Right to Object to Processing

You may object to receiving marketing messages at any time and we will act on that. Processing that is essential for operating the service cannot be stopped.

To exercise these rights or for any questions, contact us via our 24/7 live chat or email. Answers to common privacy-related questions are available in the FAQ section.

9. International Data Transfers

my baji's technical infrastructure may rely on servers located in various countries. When information is transferred to another country, equivalent protection is ensured — contractual obligations are imposed to maintain the standards of the source country.

10. Protection of Minors

my baji strictly follows a 21+ policy. Information from any person under the age of 21 is not knowingly collected. If a minor has registered on the platform, a parent or legal guardian may contact us and the account along with the related information will be deleted.

11. Third-Party Sites and Links

The my baji platform may at times have connections to third-party game providers or payment services. These third parties have their own privacy policies and my baji is not responsible for those policies. It is recommended that you read the relevant privacy policy before using those services.

12. Changes to the Policy

my baji reserves the right to update this privacy policy as needed. For significant changes, registered members will be notified via email or platform notification.

Continued use of the platform after changes will be considered as acceptance of the updated policy. For this reason, it is recommended that you visit this page regularly.

13. Contact Us

For any questions, requests, or complaints regarding the privacy policy, contact the my baji support team:

Visit the About Us page to learn more about my baji's services, security, and transparency.